Return and Exchange Policy

🎁 Return and Exchange Policy

At Pijarta, every product is carefully prepared with children's health and happiness in mind.

Therefore, we meticulously manage our return and exchange processes for both hygiene and customer satisfaction. 💛

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• The product must be unused, with the tag attached, and in its original packaging.

• You can create a return request within 14 days from the delivery date.

• Simply send your return request to info@pijarta.com or our WhatsApp line ( +90 551 490 1749).

• A return label will be sent to you after approval.

• Once the product reaches us, it will be inspected, and the return process will be approved.

• For returns, a shipping service fee of 99.90 TL will be deducted from the product price.

• The refunded amount will be reflected on the card used for payment within 1-3 business days.

• For defective, faulty, or incorrect shipments, all return costs will be covered by Pijarta.

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• You can request a size or pattern exchange for the product.

• For exchange requests, the existing product is sent back to us with the shipping cost paid by the recipient (fixed shipping fee of 99.90 TL).

• Once the product reaches us, the correct size will be sent to you with free shipping.

• For defective, missing, or faulty products, all shipping costs are covered by Pijarta.

• Exchange transactions are carried out according to stock availability.

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⚠️ Returns or exchanges are not accepted for personalized or painted products due to hygiene and customization reasons.

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For any questions, requests, or support, you can contact us at any time:

📩 info@pijarta.com

💬 +90 551 490 1749